Teams at Twilio

Lead architecture and delivery of Twilio's observability platform: design telemetry pipelines, unify logs/metrics/traces, build developer tooling, drive OpenTelemetry adoption, mentor engineers, and ensure scalable, cost-effective observability at platform scale.

The Senior Software Engineer will design and implement distributed systems and APIs, manage database environments, and ensure operational excellence in a collaborative engineering team.

Provide advanced technical support for Twilio's platform, resolving complex API, networking, and cloud issues. Lead escalations, document cases and logs, mentor peers, drive process improvements, collaborate cross-functionally, and use analytics and automation to improve customer outcomes.