Teams at Twilio

Oversee international payroll operations across EMEA, ensuring accurate, timely, and compliant processing across multiple countries. Manage payroll vendors, employee inquiries, tax filings, reconciliations, journal and accrual preparation, equity transactions, audits, and internal controls. Partner with People, Benefits, Finance, Accounting, HRIS, Legal, and external providers. Improve payroll processes, documentation, standardization, and employee experience while meeting legal and internal deadlines.

Support customers using Twilio’s Programmable Messaging API by troubleshooting message deliverability, debugging code, and guiding SMS application development through phone, email, and chat. Collaborate with Product and Engineering teams to report bugs, document customer issues, and improve support processes. The role requires strong technical troubleshooting, communication, time management, and customer de-escalation skills.

Staff Site Reliability Engineer responsible for the reliability, availability, performance, capacity, and recovery of production services. Designs resilient distributed systems, defines SLIs and SLOs, builds reliability automation, leads incident response, conducts post-mortems, reduces operational toil, and coordinates complex cross-team projects. The role requires hands-on coding, architecture, observability, production operations, mentorship, and ownership of significant platform areas.