Teams at Twilio

Design, build, and operate core billing platform services and REST APIs at scale. Implement new features and services, ensure reliability and observability, troubleshoot production issues, own microservices and infrastructure lifecycle, collaborate with product and stakeholders, and follow full SDLC with documentation and testable code.

Lead a team building Twilio's low-latency, high-throughput media processing stack. Drive architecture, reliability, and performance for real-time voice media systems, mentor engineers, balance technical debt and features, own service metrics, and align media platform capabilities with broader Voice strategy.

Design and implement AI/ML features for conversation intelligence: build end-to-end pipelines from data ingestion and feature engineering to model development, validation, deployment, and monitoring. Instrument services with metrics and telemetry, participate in on-call rotations and progressive rollouts, and collaborate across teams to review code and improve production inference reliability and performance.