Teams at Twilio

Generates qualified sales pipeline for Twilio’s New Business and Strategic Sales teams through account research, outbound calls, personalized emails, and social selling. The role develops relationships with prospects, identifies opportunities, meets monthly pipeline goals, uses Salesforce, Outreach, and Sales Navigator, and partners with Account Executives on account strategies and territory plans. Training is provided, and the role is remote in Ireland with approximately 0% travel.

Provide technical support for Twilio’s Programmable Messaging product. Troubleshoot message deliverability issues, debug customer code, guide developers through SMS application development, and communicate technical solutions by phone, email, and chat. Collaborate with Product and Engineering teams, report reproducible bugs in Jira, maintain knowledge of industry standards, and identify customer issues for process improvement.

Provide technical support for Twilio’s Email platform through phone, email, social media, and chat. Resolve complex customer issues, manage ticket volumes, meet SLA and CSAT goals, escalate issues to Product and Engineering, improve support processes, mentor team members, create knowledge-base content, and participate in incident reporting and on-call activities.