Jobs at Twilio

Design, build, test, deploy, and operate high-throughput, low-latency distributed voice services. Collaborate with product managers and cross-functional teams, participate in Agile planning, provide on-call support, and develop scalable, reliable solutions for global production environments. The role also requires evaluating AI-generated code, using AI coding assistants, and maintaining clear technical documentation.

Provides technical support for Twilio’s Voice, Platform Application, and Segment products. Troubleshoots full-stack code, APIs, network connectivity, QoS, SIP, VoIP, and IP telephony issues; supports developers, architects, partners, and non-technical customers. Collaborates with Product and Engineering teams, reports reproducible bugs, communicates customer feedback, and contributes to process improvements. The remote Ireland-based role includes five-day rosters, weekend and holiday support, and approximately 5% travel.

Generates qualified sales pipeline for Twilio’s New Business and Strategic Sales teams through account research, outbound calls, personalized emails, and social selling. The role develops relationships with prospects, identifies opportunities, meets monthly pipeline goals, uses Salesforce, Outreach, and Sales Navigator, and partners with Account Executives on account strategies and territory plans. Training is provided, and the role is remote in Ireland with approximately 0% travel.

Provide technical support for Twilio’s Programmable Messaging product. Troubleshoot message deliverability issues, debug customer code, guide developers through SMS application development, and communicate technical solutions by phone, email, and chat. Collaborate with Product and Engineering teams, report reproducible bugs in Jira, maintain knowledge of industry standards, and identify customer issues for process improvement.

Provide technical support for Twilio’s Email platform through phone, email, social media, and chat. Resolve complex customer issues, manage ticket volumes, meet SLA and CSAT goals, escalate issues to Product and Engineering, improve support processes, mentor team members, create knowledge-base content, and participate in incident reporting and on-call activities.

Oversee international payroll operations across EMEA, ensuring accurate, timely, and compliant processing across multiple countries. Manage payroll vendors, employee inquiries, tax filings, reconciliations, journal and accrual preparation, equity transactions, audits, and internal controls. Partner with People, Benefits, Finance, Accounting, HRIS, Legal, and external providers. Improve payroll processes, documentation, standardization, and employee experience while meeting legal and internal deadlines.

Support customers using Twilio’s Programmable Messaging API by troubleshooting message deliverability, debugging code, and guiding SMS application development through phone, email, and chat. Collaborate with Product and Engineering teams to report bugs, document customer issues, and improve support processes. The role requires strong technical troubleshooting, communication, time management, and customer de-escalation skills.

Staff Site Reliability Engineer responsible for the reliability, availability, performance, capacity, and recovery of production services. Designs resilient distributed systems, defines SLIs and SLOs, builds reliability automation, leads incident response, conducts post-mortems, reduces operational toil, and coordinates complex cross-team projects. The role requires hands-on coding, architecture, observability, production operations, mentorship, and ownership of significant platform areas.

Lead technical response to security events across Twilios global cloud infrastructure: triage, contain, remediate, document incidents, create runbooks, automate workflows with SIEM/SOAR, participate in on-call rotation and RCAs, drive post-incident improvements, mentor teammates, and integrate AI-driven detections and threat intelligence.

Provides advanced technical support for Twilio APIs, SDKs, and software platforms through phone, email, chat, and other channels. Resolves complex customer issues, troubleshoots application and network problems, manages escalations and incidents, meets SLA targets, documents technical findings, identifies adoption and upsell opportunities, mentors teammates, contributes to knowledge articles, and participates in process improvement and on-call rotations.

Design, implement, operate and scale low-latency, high-throughput real-time backend services for Voice. Own services through full SDLC including requirements, design, CI/CD, monitoring, on-call support, incident response, and cross-functional collaboration to deliver robust, scalable solutions.

Lead technical presales activities for new business and strategic customers, including discovery, solution architecture, demonstrations, proofs of concept, RFPs, technical presentations, and enablement. Partner with Account Executives, guide customers on Twilio APIs and communications solutions, build trusted relationships with technical and executive stakeholders, solve complex problems, create reusable demonstration materials, and mentor junior presales engineers. The role requires German proficiency and approximately 35% travel.

Design, build, and operate core billing platform services and REST APIs at scale. Implement new features and services, ensure reliability and observability, troubleshoot production issues, own microservices and infrastructure lifecycle, collaborate with product and stakeholders, and follow full SDLC with documentation and testable code.

Lead architecture and delivery of Twilio's observability platform: design telemetry pipelines, unify logs/metrics/traces, build developer tooling, drive OpenTelemetry adoption, mentor engineers, and ensure scalable, cost-effective observability at platform scale.