Tufin Innovation, Technology & Agility

What is your role on the IT team, and what are your responsibilities?

My role is the sole IT administrator in the United States for Tufin. I am responsible for ensuring our end users are happy and that our systems are operational! Tufin is a company full of IT professionals, and I am the lucky one who gets to support all of our other IT professionals.

How does Tufin support IT professionals? What opportunities for learning and growth are offered, and how does your team effectively work together?

Tufin is a tech company full of incredibly smart IT professionals and, as such, they support us in a variety of ways. We are given a number of opportunities and platforms for learning and increasing our own skill set. Tufin also provides quite a good bit of training internally on our own product. Many of our technical users have moved through different roles within the company thanks to this! We are spread out across the globe but still find ways to collaborate together on a variety of tasks and projects. Many of the products in our tech stack help enable this for us.

Why might someone want to join Tufin’s IT team? What routines, traditions and perks does your team offer?

Tufin, as a company, has a fantastic culture — one that makes it a truly special place to work.

Tell us about your tech stack. What tools do you use to gather and organize data, and which tools do you rely on most in your daily work?

In my current role here at Tufin, we have a well-rounded tech stack that I can confidently say supports me in my day-to-day operations. These tools include Salesforce, Clari, Chorus.ai, Outreach and SalesHood. 

How has data helped you close a deal?

An example of a tool that I’ve leveraged to help close my largest deal here at Tufin would be SalesHood, which offers many advantages for someone in sales. Some of the ways I leverage the tool is for continued learning and practice for not only sales-specific skills but also ones specific to Tufin’s product as well. However, in this situation, I leveraged the database and information depository of SalesHood. I was able to identify several documents in which I was able to clearly help the prospect understand the advantages we have over our competitors. Having a centralized space to quickly locate documents that can help us win deals is crucial and plays a big role in my success.

How does sales and customer data enhance Tufin’s sales org? What data do you find most important in the sales process?

Sales and customer data enhance my company’s sales organization in several ways. What comes to mind initially is obviously Salesforce. Anything and everything you need to know regarding a current customer, current/past prospect or anything channel-related can be found here. The most important aspect of Salesforce is obviously the data, but more specifically the hygiene and accuracy of it. Being able to leverage past opportunities and understanding the notes and information from prior conversations can be a total game-changer when engaging with customers/prospects. This also comes in handy when account transitions occur, as having prior knowledge shows the customer/prospect you care about their success and will be a dedicated advocate for them.