Teams at TraceLink

Perform account-based prospecting to build pipeline across assigned accounts: research and map stakeholders, qualify inbound/outbound leads, engage decision-makers via personalized outreach, support upsell/renewal motions, document activity in Salesforce, and collaborate with marketing, sales, and operations to drive executive meetings and pipeline progression.

Provide technical product support for customers, troubleshoot and resolve issues, escalate complex problems, document cases, collaborate with engineering and product teams, and help improve support processes and knowledge base to ensure customer satisfaction.

Perform account-based outbound and inbound prospecting for assigned accounts: research and map decision-makers, qualify leads, drive engagement, support upsell/renewals, document activity in Salesforce, and collaborate with marketing and sales teams to generate pipeline and executive meetings.