Teams at TraceLink

Provides direct technical support to customers by investigating, documenting, troubleshooting, and resolving issues. Analyzes problems, develops troubleshooting procedures and tools, creates knowledge articles, and collaborates with Product Management, Engineering, and QA. The role includes knowledge sharing, customer training, on-call support, and software deployment activities. Requires experience with UNIX scripting, Java APIs, XML, EDI, CSV, AS2, SFTP, Web Services, and technical support in supply chain or pharmaceutical environments.

Leads presales consulting for supply chain agentic business solutions. Partners with sales, product, value engineering, professional services, and customers to conduct discovery, assess supply chain processes and systems, design future-state operating models, deliver demonstrations and workshops, respond to RFPs and RFIs, build business cases, and support technical wins. Serves as a strategic advisor and subject-matter expert for TraceLink’s OPUS platform, agents, control tower, and business network.

Leads consultative presales engagements for TraceLink’s supply chain solutions. Conducts discovery, evaluates processes and systems, designs future-state agentic operating models, delivers demonstrations and workshops, responds to RFPs, and supports value cases and technical wins. Advises executive, supply chain, operations, and IT stakeholders while collaborating with sales, product, value engineering, and professional services. Requires strong supply chain, enterprise SaaS, technical consulting, communication, troubleshooting, and strategic selling expertise, with up to 35% travel.