Jobs at TraceLink

Owns the commercial lifecycle for TraceLink’s Track & Trace customer portfolio, including account strategy, renewals, expansion, forecasting, pipeline management, and executive relationship development. The role is field-based, with frequent customer-site travel and responsibility for retaining and growing recurring software revenue. The Senior Customer Account Manager leads executive reviews, positions compliance and agentic business solutions, applies MEDDPICC and WISE methodologies, and coordinates cross-functional teams to protect customer success and identify supply chain transformation opportunities.

Execute account-based prospecting to build pipeline across assigned accounts: research accounts and stakeholders, personalize outreach, qualify inbound leads, support upsell/renewals, document activity in Salesforce, and collaborate with marketing, AEs, SCs, and cross-functional teams to drive meetings and progress opportunities.

Lead consultative sales cycles for TraceLink's supply-chain SaaS platform across EMEA. Diagnose client needs, build ROI/TCO business cases, deliver tailored demos and workshops, act as SME, support RFP/RFI responses, and collaborate cross-functionally to drive revenue and solution adoption. Up to 40% travel; Barcelona-based.

Provide technical support for TraceLink's OPUS platform and related products, troubleshoot customer issues, escalate to engineering, and collaborate with cross-functional teams to resolve problems and maintain customer satisfaction.