Jobs at Toast

Own the strategy, roadmap, pricing, packaging, and go-to-market approach for Toast’s labor management products, including earned wage access, tip management, and payroll tools. Conduct customer research, prioritize initiatives, align cross-functional teams, define success metrics, and deliver scalable products across international markets. The role requires strong stakeholder management, product development expertise, and experience in employer management or payroll software.

Lead the technical vision and architecture for Toast’s Intelligence Platform, building scalable data products on AWS using Kotlin/Java, Spark, and Iceberg. Develop privacy-conscious aggregation, anonymization, access controls, APIs, and AI-agent data flows. Partner with Marketing, Product, Legal, Investor Relations, and Data Science to define the roadmap, ship reliable products, and establish quality standards. Mentor engineers through technical leadership, design reviews, and code reviews.

Leads international customer care strategy, operations, and organizational growth. Oversees large multi-regional teams, support KPIs, process and tool optimization, escalations, customer relationships, and cross-functional feedback loops. Builds talent pipelines, develops leaders, scales support operations, drives automation and continuous improvement, and represents the international customer voice in product and business decisions.

Design, build, deploy, and maintain scalable backend microservices and RESTful APIs using Java or Kotlin and AWS. Lead cross-team platform projects, develop highly available distributed systems, monitor service health, participate in on-call rotations, and ensure quality through automated testing and phased releases. Collaborate with product, UX, and engineering teams, contribute to design reviews and code reviews, mentor engineers, and use AI tools in development workflows.

Lead technical strategy and architecture for Partner Connect: design event infrastructure, APIs, partner onboarding and data storage/modeling; set frameworks and standards other teams use; mentor engineers; collaborate across product and platform to deliver scalable, observable systems; and adopt AI tools responsibly to improve developer experience and platform productivity.

Lead complex software projects for Toast’s international platform. Design, build, deploy, and maintain resilient, scalable distributed systems; mentor engineers; guide technical discussions; debug multithreaded applications; collaborate with cross-functional teams and pilot customers; and promote engineering best practices. The role requires working across the technology stack and supporting global product launches in a hybrid Dublin office environment.

Lead end-to-end product design for Toast Retail’s onboarding and setup experiences. Design AI-assisted workflows, data imports, bulk catalog management, and retail configuration tools. Conduct customer research, create interactive prototypes with AI tools, simplify complex data-heavy workflows, collaborate with product and engineering teams, apply Toast’s design system, deliver pixel-perfect UI, mentor designers, and shape product direction across Dublin and U.S. teams.

Architect, develop, and operate highly available, secure, large-scale cloud services and infrastructure. Identify performance bottlenecks across infrastructure, databases, and APIs; establish engineering standards; collaborate with Product on technical direction; and mentor junior engineers. The role works with AWS, Kotlin, Go, PostgreSQL, DynamoDB, Terraform, Apache Pulsar, and event-driven systems supporting billions of daily requests.

Design, build, and maintain scalable backend and full-stack solutions for restaurant guest experiences. Ship features end-to-end, collaborate with Product, Design, and Engineering, use AI-assisted development tools, and mentor engineers through reviews and feedback. The role emphasizes Java and Kotlin backend services, React applications, AI agentic workflows, PostgreSQL, DynamoDB, agile delivery, and strong product ownership.

Build and own backend services powering Toast’s product-led growth experiences, including targeting, offers, purchases, activation, and conversion tracking. Develop reusable experimentation infrastructure, integrate billing and provisioning systems, and create LLM-powered Toast IQ experiences. Partner cross-functionally to launch, measure, and iterate on customer-facing features. Contribute to architecture and engineering standards while mentoring teammates.

Designs, builds, and operates Toast’s distributed compute and storage infrastructure on AWS. Responsibilities include managing highly available relational and nonrelational databases, scalable compute clusters, containerized environments, streaming pipelines, infrastructure automation, observability, performance engineering, reliability, and cloud cost optimization. The role supports low-latency, high-throughput products across Toast’s platform and requires hybrid in-office work two days per week.

Designs, builds, and operates Toast’s distributed compute and storage infrastructure on AWS. Responsibilities include managing relational and nonrelational databases, improving availability and latency, automating infrastructure with Terraform and programming languages, operating containerized environments, implementing observability and SRE practices, supporting AI/ML infrastructure, and optimizing cloud costs and performance.

Lead development of scalable scheduling software for Toast’s restaurant workforce management product. Responsibilities include full-stack feature development, solution design, estimation, testing, debugging, technical reviews, mentoring developers, and collaboration with product managers, designers, customer success, and engineering stakeholders. The role also champions software quality and development practices, contributes to product decisions, and uses AI tools to improve engineering productivity. This is a hybrid position requiring two days per week in the Dublin office.

Lead Toast’s Dublin-based OLAP Platform engineering team, defining technical strategy, scaling real-time analytics infrastructure, improving performance and cost efficiency, and establishing governance for AI-driven consumers. The role involves cross-team roadmap alignment, developer experience ownership, operational metrics and monitoring, incident prevention, and mentoring engineers while fostering an inclusive, high-ownership culture.

Lead EMEA People Operations within a global shared-services model, providing employee lifecycle support, benefits and leave administration, case escalation, compliance, reporting, and SLA management. Drive automation, standardization, process improvements, and scalable HR transformation while partnering with global centers of excellence and cross-functional stakeholders. Serve as the local subject matter expert for EMEA labor regulations, GDPR, HR technology, and employee experience initiatives.

Build and maintain AI platform infrastructure, including LLM proxies, AI key management, observability pipelines, autonomous agents, MCP services, and an internal plugin marketplace. Develop reliable backend systems and developer tooling, collaborate across engineering and product teams, and promote agentic development practices. The role requires experience with scalable services, LLM-powered agents, distributed systems, cloud infrastructure, prompt engineering, and AI coding assistants.

Designs and supports cloud-native infrastructure, automation, landing zones, network and security infrastructure across AWS regions. Builds and maintains infrastructure-as-code modules, CI/CD tools, developer platform services, and migration tooling. Establishes coding standards, tests internal tools, mentors developers, and leads critical platform features at scale.

Design, build, and maintain high-performance Android solutions for Toast POS, ship end-to-end features, collaborate with UX/PM/QA, integrate backend services, and iterate using AI-assisted tools to improve guest engagement in restaurants.

Lead architecture and implementation of AI agents and infrastructure for the Team domain. Define scalable, secure designs, partner with engineering and product, write code and prototypes, resolve performance bottlenecks, establish agent/ spec-driven patterns, and mentor engineers to deliver mission-critical SaaS systems.

As a Principal Software Engineer, you will architect and lead AI Foundations projects, mentor engineers, and ensure quality standards across the AI platform.