Teams at State Street

Lead technical readiness for new client onboarding and conversions for Transfer Agency, driving requirements gathering, gap analysis, UAT, process design, project plans, stakeholder governance, risk mitigation, documentation and implementation across global operating models.

Lead client-facing Transfer Agency (TA) servicing for fund clients, manage client relationships, ensure operational delivery, monitor KPIs/SLAs, handle escalations and error resolution, support due diligence, onboarding and regulatory compliance, and drive service improvements across cross-functional teams.

Senior operational leader responsible for P&L, strategy, and execution for Global Delivery Ireland and Transfer Agency operations. Drive governance, risk and compliance, transformation, automation, capacity management, and client service while partnering with Product, Sales and Technology. Lead large multi-location teams, manage SLAs/KPIs, oversee audits and regulatory obligations, and ensure resource allocation, scalability, and commercial outcomes.