Teams at Sprinklr

The Senior Cloud Engineer is responsible for managing cloud infrastructure, improving systems scalability, deploying SaaS products, and mentoring junior team members, with a focus on automation and cloud security best practices.

Provide technical troubleshooting and support for Sprinklr's Unified-CXM platform, investigate and resolve customer-reported issues, collaborate with engineering/product teams, maintain documentation, perform QA/testing, and meet SLAs to ensure customer satisfaction.

Lead the architecture and technical direction of VoIP infrastructure, build carrier-grade systems, troubleshoot live traffic, and coach junior engineers.