Teams at Sprinklr

Lead the architecture and technical direction of VoIP infrastructure, build carrier-grade systems, troubleshoot live traffic, and coach junior engineers.

Design, deploy, automate, and maintain scalable cloud infrastructure and CI/CD pipelines. Lead cloud architecture, ensure security and compliance, mentor engineers, troubleshoot production issues, and improve operational efficiency using Docker, Kubernetes, Jenkins, Terraform/Ansible, and cloud provider services.

Lead a team of 5–10 technical support engineers to troubleshoot and resolve customer-reported issues, manage escalations, enforce SLAs, analyze support KPIs, create knowledge base documentation, improve support processes, hire and train staff, and coordinate with accounts and engineering to maintain positive customer sentiment.