Jobs at Sprinklr

The Senior Cloud Engineer is responsible for managing cloud infrastructure, improving systems scalability, deploying SaaS products, and mentoring junior team members, with a focus on automation and cloud security best practices.

Provide technical troubleshooting and support for Sprinklr's Unified-CXM platform, investigate and resolve customer-reported issues, collaborate with engineering/product teams, maintain documentation, perform QA/testing, and meet SLAs to ensure customer satisfaction.

Lead the architecture and technical direction of VoIP infrastructure, build carrier-grade systems, troubleshoot live traffic, and coach junior engineers.

Design, deploy, automate, and maintain scalable cloud infrastructure and CI/CD pipelines. Lead cloud architecture, ensure security and compliance, mentor engineers, troubleshoot production issues, and improve operational efficiency using Docker, Kubernetes, Jenkins, Terraform/Ansible, and cloud provider services.

Design, implement, and operate global cloud voice networking: SIP/RTP flows, carrier interconnects, SBCs, VPNs, and multi-region AWS/Azure architectures. Optimize voice quality, run customer onboarding and connectivity workshops, automate provisioning with IaC, participate in incident response and HA/DR planning, and support capacity, scalability, and global expansion.