ServiceNow Offices

Lead go-to-market strategy and execution for AI-led Built On ServiceNow solutions with strategic service provider partners. Develop partner GTM plans, drive sales and pipeline growth, coordinate field engagement, enablement, marketing assets, events, and communications, and track initiative performance. Collaborate cross-functionally with sales, marketing, product management, industry GTM, and account teams to support business development, proposals, pipeline conversion, and partner revenue targets.

Leads database performance engineering and SWAT operations for large-scale production environments. Responsibilities include query optimization, scalability, reliability, observability, capacity planning, incident response, customer escalations, root cause analysis, automation, and continuous improvement. Manages recruitment, development, performance reviews, prioritization, onboarding, and 24/7 on-call coverage while partnering with application, platform, and infrastructure teams to improve ServiceNow platform resilience.

Lead a global Site Reliability Engineering organization responsible for enterprise platform reliability, availability, observability, incident response, automation, cloud modernization, Kubernetes operations, and production readiness. Manage SRE leaders and engineers, establish reliability standards and SLOs, improve release validation and operational excellence, drive infrastructure modernization across AWS, GCP, and Azure, and lead major incident response and continuous improvement initiatives.