Leads strategic 360-degree deal execution across EMEA by coordinating sales, business units, finance, legal, sourcing, and revenue stakeholders. The role develops deal strategy, improves buying processes, identifies revenue opportunities, mitigates risk, supports complex transactions, and drives post-deal insights and continuous improvement. Success depends on accelerating deal velocity, improving execution consistency, scaling strategic processes, and balancing operational investment with revenue growth.

Drive new business and account expansion for ServiceNow through telephone and video-based selling. Prospect strategically, generate pipeline, manage complex sales cycles, meet sales targets, coordinate internal specialists and partners, maintain forecasts and account plans, support renewals, and mentor team members. Fluency in French and Arabic is required, along with software sales experience and strong relationship-building skills.

Design and build scalable ServiceNow CRM features for customer service workflows, including case management, work orders, integrations, and AI-powered agent experiences. Own software components through design, implementation, testing, deployment, and optimization. Develop LLM-driven workflows, prototypes, and production integrations while establishing engineering best practices. Troubleshoot customer-facing systems, participate in incident response, and mentor engineers.