Teams at Secfix

Remote SMB BDR responsible for building pipeline and booking qualified meetings via high-volume outbound (calls, email, LinkedIn). Own a UKI & Benelux territory, run discovery calls, maintain HubSpot CRM hygiene, and hand off opportunities to AEs. Focus on hitting activity and pipeline targets, iterating outreach, and improving efficiency through data and feedback.

Provide first-line product support via chat for B2B SaaS customers, document bugs and recurring issues, perform pre-release QA, maintain the knowledge base, create release communications and videos, train Customer Success Managers, and continuously improve support processes.

Manage DACH customer lifecycle from onboarding through renewal, drive adoption and certification outcomes (ISO 27001, GDPR, etc.), build CSM processes and tooling, coordinate cross-functionally, and create educational content to increase retention and revenue.