Jobs at Secfix

Provide first-line product support via chat for B2B SaaS customers, document bugs and recurring issues, perform pre-release QA, maintain the knowledge base, create release communications and videos, train Customer Success Managers, and continuously improve support processes.

Own and grow a portfolio of mid-market DACH customers: drive renewals, expansions, onboarding to audit readiness, run QBRs, maintain account plans and forecasts in HubSpot, and translate compliance into business value.

Manage DACH customer lifecycle from onboarding through renewal, drive adoption and certification outcomes (ISO 27001, GDPR, etc.), build CSM processes and tooling, coordinate cross-functionally, and create educational content to increase retention and revenue.

Own end-to-end ISO 27001 internal audits: review and sample evidence on the Secfix platform, run customer calls, write clear findings and remediation, keep multiple audits on schedule, stay independent from implementation, and help expand audit structures for other frameworks.

Provide first-line B2B SaaS product support via chat; document and escalate bugs; perform pre-release QA; own knowledge base and user communications; train CSMs and refine support processes.

Lead end-to-end product design for B2B SaaS: frame problems, write specs, prototype in Figma/LLMs, pair with engineers, maintain component library, ship and verify production-ready features.

Own end-to-end ISO 27001 internal audits for customers: review evidence in the Secfix platform, identify non-conformities, run customer calls, produce clear remediation reports, keep audits on schedule, and help build repeatable audit structures for other frameworks.

Remote SMB BDR responsible for building pipeline and booking qualified meetings via high-volume outbound (calls, email, LinkedIn). Own a UKI & Benelux territory, run discovery calls, maintain HubSpot CRM hygiene, and hand off opportunities to AEs. Focus on hitting activity and pipeline targets, iterating outreach, and improving efficiency through data and feedback.