Teams at Salesforce

Leads enterprise Salesforce data and analytics platform support, owning escalation models, incident coordination, SLAs, root-cause analysis, readiness, monitoring, automation, compliance, and support processes. Resolves complex Apex, Python, and SQL issues; partners with SRE, engineering, vendors, and business stakeholders; manages enhancement projects; develops runbooks and reference materials; mentors analysts; tracks customer satisfaction; and influences operational priorities and reliability improvements.

Provides Tier-2 production support and administration for Salesforce enterprise data and analytics platforms. Responsibilities include case and alert triage, incident escalation, user provisioning, access management, configuration troubleshooting, data loads, migrations, sandbox maintenance, declarative solutions, monitoring, automation, root-cause analysis, documentation, compliance reporting, and stakeholder communication. The role follows runbooks and develops toward independent escalation ownership and platform reliability responsibilities.

Supports EMEA Account Executives with deal structure, quoting, contract and order processing, revenue compliance, billing investigations, and manual order activation. Reviews contracts for accuracy and policy adherence, resolves issues with Sales, Legal, Collections, and Revenue Recognition, and coaches sales teams on complex processes. The role also improves workflows, updates policies, participates in projects and UAT, and shares best practices.