Teams at Remote (Remote.com)

Resolves customer payroll inquiries involving processing, discrepancies, and platform usage through email, chat, and phone. Follows documented workflows, meets service-level agreements, investigates issues using available information, documents resolutions, communicates clearly with customers, and escalates complex cases. The role also develops foundational payroll knowledge, learns regional compliance requirements, and identifies recurring issues or documentation gaps.

Implement and configure global payroll solutions for new customers, collect and validate payroll data, coordinate parallel runs, reconcile taxes, and ensure statutory compliance. Manage customer communications, payroll go-live, training, documentation, and handoff to payroll operations. Build strong client relationships, resolve issues, support process improvements, and conduct user acceptance testing while maintaining confidentiality and accuracy.

Execute payroll processes across pre-pay, run, and post-pay phases using SOPs and checklists. Enter and validate payroll data, reconcile routine variances, maintain audit-ready records, manage correspondence and expense approvals, and protect confidential information. Escalate exceptions, communicate progress, support compliance, identify process gaps, and adopt AI-assisted workflows. The role works under senior guidance in a fully remote, asynchronous team.