Jobs at Presidio

Lead enterprise DevOps and site reliability engineering across Azure and hybrid environments. Design CI/CD, infrastructure-as-code, observability, security, and operational solutions; mentor engineers; resolve complex reliability issues; standardize automation and reusable platform components; and transition projects into managed services. Collaborate with customers and internal teams through workshops, technical design reviews, proposals, and service improvements. The role also supports Microsoft 365, Azure security, mobile device management, Windows Server, virtualization, backup, and hybrid Exchange environments.

Manage sales operations for assigned accounts, including order processing, sales administration, customer communication, and coordination with internal operations teams. Resolve customer satisfaction issues, RMAs, and returns while ensuring open requests are addressed efficiently. The role requires accurate data entry, strong organization, deadline management, and prior sales support experience, preferably within the IT channel.

Directs sales compensation operations across commissions, leadership incentives, and variable bonuses. Oversees calculation, reconciliation, accruals, payroll submissions, plan design, benchmarking, analytics, compliance controls, and dispute resolution. Leads the commissions team, partners with Finance, Sales, HR, and Operations, and manages ICM technology such as Xactly Incent. The role also supports compensation modeling, pay-equity analysis, automation, audit readiness, and integration with CRM, ERP, and HRIS systems.

Leads technical account management and IT infrastructure services for corporate and SMB clients. Advises clients on technology strategy, oversees network, server, cloud, security, virtualization, Microsoft, and data center environments, manages service metrics and escalations, drives continual improvement, leads governance reviews, and directs disaster recovery and business continuity planning.

Provides Level 3 IT support for enterprise clients, troubleshooting Microsoft, Azure, virtualization, Windows, endpoint, backup, security, and infrastructure environments. Responsibilities include resolving escalated tickets within SLA, configuring hardware and software, managing systems and user access, maintaining inventories and backups, coordinating with vendors, supporting customers onsite, producing status reports, and delivering technical training. The role requires strong expertise across hybrid Microsoft environments, cloud administration, disaster recovery, and cybersecurity-related infrastructure.

Owner of post-sale customer relationships: manage day-to-day contact, drive satisfaction, handle escalations, coordinate order processing and delivery, maintain account playbooks, and collaborate with Inside Sales and Account Managers to ensure service quality and commercial growth.