Teams at PlanetScale

Support PlanetScale customers and developers by troubleshooting production applications, databases, infrastructure, connectivity, queries, schema changes, and application behavior. Resolve issues across tickets, Slack, and public channels; create documentation and playbooks; identify recurring product friction; and collaborate with Engineering on improvements. The role requires strong technical debugging, SQL and database knowledge, programming literacy, customer communication, empathy, organization, and independent cross-functional execution.

Advise and handle enterprise customer support requests for PlanetScale platform, act as customer-facing SME, identify and escalate product gaps, collaborate with TAM/Engineering/Sales Engineering, and participate in on-call rotation for high-priority incidents.

Design and build scalable backend systems for PlanetScale's database platform (Vitess/Postgres), collaborate on distributed systems challenges, work autonomously and with customers, optimize performance, and mentor engineers while operating systems at production scale.