Teams at Phrase (phrase.com)

Owns Phrase’s global Customer Success strategy, organization, operating model, budget, KPIs, and retention and growth outcomes. Leads regional and team-level Customer Success leaders, develops executive relationships with strategic accounts, drives expansion with Sales, Product, and Marketing, represents customer needs to executives and the Board, and builds a data-driven global CS culture in a B2B SaaS environment.

Lead research and production development of LLMs and transformer models for machine translation and language quality. Design evaluation frameworks, agentic NLP workflows, training pipelines, and model-provider strategies. Own flagship model programs from data curation through production integration, mentor researchers, review technical work, and collaborate with Product and Engineering to ship capabilities. The role requires deep NLP and LLM expertise, rigorous experimentation, strong Python and ML library skills, and technical leadership.