Teams at Paymentology

Lead global, full-cycle recruitment across functions and seniority levels for a fast-growing fintech. Design sourcing strategies, build talent pipelines, drive candidate experience, advise stakeholders with market intelligence, implement structured assessment frameworks, optimise ATS and TA tools, and deliver strategic hiring initiatives and interviewer training to improve hiring quality and scalability.

Lead the design and improvement of employee experience, engagement, performance, progression, and retention frameworks. Own employee listening initiatives, analyze organizational data, and convert insights into practical actions. Partner with senior leaders and People teams to improve fairness, consistency, and scalability in performance and promotion processes. Apply HR technology, automation, and AI-enabled solutions to streamline people processes and enhance employee and manager experiences across a global organization.

Lead and transform Paymentology's global post-onboarding client organization by unifying Customer Support and Client Success Operations. Build an AI-enabled, data-driven client success model focused on adoption, retention, operational excellence, predictive health scoring, automation, and self-service. Drive cross-functional collaboration with Product, Engineering, Implementations and Commercial teams, mentor leaders, improve support responsiveness and escalation, and deliver measurable client outcomes and executive-level visibility.