Jobs at OpenAI

Own paid marketing across EMEA performance channels, including campaign setup, channel optimization, creative testing, and media investment decisions. Connect marketing activity to incremental weekly active users and annual recurring revenue, collaborate with regional and central teams, develop local creative briefs, and help scale the broader marketing function. The role starts as a senior individual contributor with potential to build a regional team.

Helps customers evaluate, implement, deploy, and adopt AI technology. Responsibilities include understanding business goals, designing technical approaches, building prototypes or production solutions, explaining trade-offs, conducting workshops and enablement, coordinating delivery, and partnering with Sales, Product, Research, and Engineering to resolve challenges and improve products.

Develop customer and partner strategies, build sales pipelines, advance commercial opportunities, and create joint business plans. Build trusted executive and technical relationships, support co-selling, partner enablement, customer deployment and adoption, and track forecasts and commercial outcomes. Translate customer and partner priorities into AI business cases while sharing market insights with product, research, and go-to-market teams.

Build and operate OpenAI’s European trade compliance program, covering customs, imports, exports, sanctions, cross-border e-commerce, bonded warehouses, brokers, suppliers, and regulatory relationships. Design compliant supply-chain structures with Legal and Tax, manage audits and controls, investigate shipment and customs data, and improve trade operations using AI, ERP, and automation. Lead cross-functional teams and ensure compliant, efficient operations across European entities.

Leads and develops an EMEA SDR team supporting enterprise sales. Drives qualified pipeline through outbound, inbound, account-based, partner-sourced, and product-led motions. Establishes performance metrics, conversion rigor, territory planning, and scalable playbooks. Partners with Sales, Marketing, Partnerships, Solutions Engineering, and Strategy & Operations. Coaches SDRs, supports hiring and onboarding, promotes a high-performance culture, and provides customer and market insights to the broader GTM organization.

Build and operate backend systems, workflow tooling, and data pipelines for lawful data access requests. Implement least-privilege access, audit trails, data minimization, and approval gates. Partner with Legal and Operations to translate requirements into secure, auditable, and operator-friendly systems. Own production reliability, testing, observability, and incident response while defining reusable privacy infrastructure.

Manage advertiser relationships across onboarding, campaign launches, and growth on OpenAI’s advertising platform. Analyze campaign performance, provide strategic recommendations, identify expansion opportunities, and collaborate with Sales, Product, Analytics, Policy, and Operations. Surface partner feedback, resolve issues, and develop scalable processes that improve advertiser outcomes and platform adoption.

Lead international payroll operations across EMEA and APAC, managing outsourced providers, payroll compliance, reconciliations, issue resolution, and service quality. Oversee payroll implementations for new countries, vendor setup, testing, integrations, and go-live readiness. Partner with Finance, Tax, Legal, People, Benefits, Equity, and Treasury teams. Improve controls, documentation, audit readiness, and scalability through data, automation, and AI-enabled tools.

Provide hands-on technical support for strategic customers, troubleshooting complex API, integration, authentication, performance, and production issues. Analyze logs and system behavior, lead incident response, communicate with stakeholders, monitor customer health, prepare runbooks, conduct postmortems, and drive preventative improvements. Partner with Engineering, Product, Technical Success, and account teams to improve reliability, tooling, automation, and the Premium Support operating model.

Own the full sales cycle for advertising solutions in the Spanish market, from prospecting and deal closure through revenue growth and commercial partnership expansion. Develop account plans, negotiate complex agreements, build data-driven business cases, manage pipeline and forecasting, and advise senior advertising decision-makers. Collaborate with Product, Engineering, Marketing, Policy, Operations, and Customer Success teams to deliver advertiser outcomes and responsible platform experiences.

The role involves developing enterprise sales strategies, engaging with C-Suite stakeholders, and shaping enterprise opportunities aligned with AI adoption. Responsibilities include discovery and account strategy execution, utilizing AI-enabled workflows for prospecting.

Lead a team of senior support engineers handling complex technical escalations, production reliability, incident management, workload monitoring, alerting, and 24x7 coverage for strategic enterprise customers. Drive automation-first tooling, improve support processes, collaborate with Product and Engineering, influence product roadmaps, represent Support Engineering with customers, and contribute to hiring, strategy, and team culture.

As a Solutions Engineer in the Technical Success team, you will guide Digital Native customers in leveraging OpenAI's APIs to maximize business value, manage pre-sales needs, and ensure effective deployment of AI solutions across various applications.

The Senior Support Engineer will provide technical guidance to enterprise accounts, design support processes, and resolve complex technical issues, ensuring optimal customer experiences with OpenAI's API platform.

The AI Support Engineer will solve complex customer issues, provide technical support for OpenAI products, and improve internal processes using AI and scripting.

Lead onsite IT operations for the Dublin office and coordinate EMEA regional IT support. Provide frontline support, onboarding/offboarding, AV and event readiness, vendor and inventory management, workplace technology for office builds, executive/white-glove support, and drive documentation, workflows, and automation to scale support across offices and time zones.