Teams at OKX

Owns OKX’s global customer complaints program within Compliance. Oversees regulatory responses, complaints governance, quality assurance, second-line oversight, trend analysis, root-cause remediation, executive reporting, and regulatory alignment across jurisdictions. Coordinates with Legal, Compliance, Product, Operations, Risk, and Customer Support teams to address escalated complaints, monitor customer outcomes, strengthen controls, and track remediation through closure.

Lead end-to-end growth for OKX in Pakistan: own P2P marketplace operations, merchant recruitment, user acquisition, activation, retention, and reactivation. Build community channels, run localized acquisition and CRM campaigns, design incentives and loyalty mechanics, conduct cohort and funnel analysis, and work cross-functionally to remove trading friction and optimize payment corridors. Deliver weekly/monthly dashboards and experimentation backlog to drive trading volume and user engagement.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.