The Technical Support Manager will lead and build a customer support team, improve processes, manage escalations, and collaborate globally to enhance customer experience in the EMEA region.

Partner with named accounts to drive adoption, value realization, renewals, and expansion by designing and implementing Notion workflows and success plans. Conduct use-case consultations, measure ROI, coordinate Services for complex implementations, and support AI-driven transformation to improve retention and predictable revenue.

Partner with named accounts to drive adoption, value realization, renewals, and expansion using Notion. Own mutual success plans, run use-case consultations, design workflows that demonstrate ROI, coordinate with Solutions Consultants and Services, and build repeatable programs to increase adoption and predictable revenue for AI-enabled workflows.