Manage global office network infrastructure, including Meraki systems, Wi-Fi, switching, routing, DNS, DHCP, VPNs, firewalls, ISP circuits, and Zero Trust security. Administer enterprise AI platforms, build AI-powered automations, enforce data protection and access controls, and evaluate AI tools. The role also involves scripting, API integrations, documentation, incident response, cross-functional projects, IT Support escalation, and global on-call participation.

Supports account managers and executives with customer retention, renewals, adoption, onboarding, account health monitoring, expansion opportunities, and pipeline administration. Coordinates customer reviews, enablement sessions, and renewal materials while maintaining accurate Salesforce records and analyzing usage data. Collaborates with Sales, Customer Success, Legal, Operations, and Collections to resolve customer issues and support account growth in a SaaS environment.

Generate outbound business opportunities through cold calling, personalized email, and social selling. Qualify leads, understand customer needs, collaborate with Account Executives, nurture early-stage opportunities, manage pipeline, and meet qualified-meeting and pipeline targets. The role requires prospecting experience, strong communication, collaboration, resilience, critical thinking, and willingness to make daily cold calls. SaaS or technology sales experience and European language skills are preferred.