Teams at Nerdio

Owns post-sale technical relationships for corporate customer accounts, leading onboarding, AVD and cloud implementations, adoption, optimization, technical support, incident escalation, account health monitoring, value reviews, renewals, expansion opportunities, and product feedback. The role partners with Customer Success, Sales, Support, Product, and Engineering while advising technical and business stakeholders throughout the customer lifecycle.

Owns post-sale technical relationships for complex enterprise accounts, leading onboarding, implementation, adoption, optimization, technical support, escalations, renewals, and expansion. Advises customers on Nerdio Manager, Azure Virtual Desktop, Windows 365, and Intune; conducts value reviews and executive business reviews; analyzes customer data; coordinates internal teams; manages risk; and mentors other Technical Account Managers.