Teams at n8n

Own end-to-end commercial renewals for a high-volume B2B SaaS enterprise portfolio. Responsibilities include preparing quotes, negotiating terms, managing procurement and legal processes, coordinating signatures, maintaining forecasts and CRM accuracy, partnering with Customer Success on renewal risk, and improving scalable renewal workflows through automation and AI.

Own strategic enterprise customer relationships in the German-speaking market, managing onboarding, adoption, retention, expansion, renewals, QBRs, health checks, and escalations. Develop account strategies, quantify ROI, engage technical and executive stakeholders, and partner with Sales, Support, Solutions Engineering, Product, and Engineering to drive customer outcomes and revenue growth.

Designs and scales Customer Success programs, playbooks, segmentation models, health scoring, enablement, and customer feedback systems for strategic enterprise customers. Partners cross-functionally with Sales, Product, Marketing, RevOps, and Engineering to improve adoption, retention, expansion, and customer experience. Leads change management, measures program performance, and iterates processes using customer and revenue data in a remote-first SaaS environment.