Teams at Leap Tools

Manage the post-onboarding lifecycle for a portfolio of SMB customers, driving customer health, retention, and expansion. Build trusted relationships, identify customer needs and growth opportunities, advocate for customers internally, maintain accurate records in customer success software, and collaborate cross-functionally to improve the customer experience. The role requires B2B SaaS customer success experience, technical aptitude, executive communication skills, organization, and English proficiency; Spanish or French is a bonus.