Jobs at Kraken Digital Asset Exchange

Own Kraken Pro’s global onboarding experience from first landing through first trade. Analyze onboarding funnels, identify friction and drop-off points, improve UX, build customer trust, and accelerate activation. Partner with Design, Data, Engineering, and Marketing to ship improvements, while using AI for funnel analysis, churn prediction, personalization, and faster product execution.

Coordinate product operations for Krak’s consumer banking and payments products. Manage compliance, legal, fraud, risk, vendor, and client-engagement dependencies; maintain trackers; support feature launches and incident response; analyze fraud, dispute, customer-experience, authorization, and decline metrics; manage vendor performance reviews; and provide market, regulatory, and competitive intelligence to inform product decisions.

Own Kraken Consumer’s growth marketing enablement product roadmap, connecting marketing and product to improve acquisition, conversion, reactivation, and retention. Design campaign journeys, lifecycle messaging, incentives, referral mechanics, landing pages, and measurement foundations across web and mobile. Lead experimentation, define funnel metrics, and partner with marketing, design, engineering, and data teams to deliver growth initiatives.

Build and grow the Kraken Pro trading community across Discord, Telegram, X, TradingView, Reddit, and other channels. Engage directly with traders, manage ambassadors and power users, lead AMAs and live events, communicate product updates, gather actionable feedback for Product, create high-quality content, and measure community impact through sentiment, share of voice, signups, and retention.

Runs technical pre-sales for Payward Services, leading discovery, solution design, proof-of-concept development, RFP responses, and deal-winning efforts with fintech, banking, and payment customers. Designs API and infrastructure integrations, documents solutions, identifies product gaps, and ensures structured handoffs to implementation teams. Partners closely with sales, solutions architecture, and implementation stakeholders.

Lead Kraken Pro’s social media strategy across X, Telegram, and other platforms. Create platform-native content, react quickly to crypto and trading trends, manage the content calendar, engage the community, translate product updates into compelling narratives, track performance, and optimize through experimentation. Partner with Legal and Communications to ensure accurate, compliant messaging across regions.

Lead and mentor a cross-functional engineering team building growth-critical platforms, AI-driven tools, automations, and user engagement systems. Partner with Product and Design to prioritize work, guide architecture, improve processes, and deliver reliable production features. The role combines people leadership with hands-on backend software development, technical decision-making, stakeholder communication, and team enablement across distributed time zones.

Own complex market abuse investigations from alert review through regulator-ready findings and stakeholder presentations. Review and recalibrate surveillance thresholds and models, integrate new products and data sources into surveillance platforms, conduct market abuse risk assessments, and support audit remediation. The role also contributes to conflicts of interest, information barriers, personal account dealing, and responsible use of AI and automation in regulated investigative work.

Build and operate Kraken’s internal AI platform, including governed integrations, authentication, internal tooling, evaluation systems, spend controls, identity and access controls, provisioning, vendor configuration, and policy enforcement. Provide technical enablement through documentation, deep dives, and office hours while supporting teams and administering the enterprise AI estate.

Own the product vision and roadmap for Kraken’s exchange infrastructure, including matching engines, custody, algorithmic trading, APIs, and core systems. Lead four to five product managers, consolidate multiple exchange engines, define performance and resiliency metrics, and coordinate migrations across product, engineering, risk, credit, and compliance teams. The role requires strong knowledge of exchange architecture, market structure, low-latency systems, platform strategy, and crypto markets, while remaining hands-on with roadmaps and specifications.

Owns paid static creative for Kraken across launches, campaigns, promotions, and always-on marketing. Develops platform-native static and motion ads for Meta, TikTok, YouTube, LinkedIn, Reddit, and X; produces AI-assisted imagery and video; versions assets across markets and languages; interprets performance data to improve creative; and collaborates with marketing, compliance, and regional teams to deliver approved, high-quality work.

Own engineering operations processes and tooling for the Consumer group. Administer Jira and Confluence, manage intake and triage, maintain roadmaps, produce delivery reporting, and ensure engineering metrics data quality. Use AI and automation to reduce manual work and improve developer productivity. Translate stakeholder requests into scoped solutions, document processes, and support scalable internal tools and workflows.

Build and scale Kraken Pro’s KOL and creator network across Spain and Iberia. Acquire trading users through influencer partnerships, manage creator relationships, promote derivatives products, set regional acquisition and CAC targets, resolve execution issues, and collaborate with growth, marketing, and compliance teams.

Own and scale the global affiliate program across Kraken and Krak, including partner strategy, investment allocation, commercial negotiations, attribution, cohort analysis, fraud controls, and retention-focused optimization. Build the consumer KOL and creator strategy, recruit and manage strategic partners, adapt programs across international markets, and collaborate with Data, Compliance, Product, Creative, and regional teams to drive sustainable customer growth and ROI.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmaps, triaging inbound requests, and improving operational efficiency. The role partners with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives across trading and infrastructure products and enhance the product experience.

Own operations and launch readiness for regulated B2B2C platform products, including KYC/KYB, lending, and unified APIs. Lead cross-functional roadmap execution, regulated-entity operations, licensing workstreams, operational risk, incident management, audits, examinations, and board reporting. Partner with regulators, Legal, Compliance, Product, Engineering, Finance, and external partners to establish governance, controls, documentation, and scalable operating processes.

Lead and grow an 8–10-person engineering team responsible for core trading backend services, including matching engines, market data gateways, and order entry systems. Guide migration from legacy to modern systems, contribute to architecture and coding, prioritize performance and market data, adopt AI-assisted engineering practices, and partner with product and engineering teams to execute roadmaps.

Operate and scale high-throughput MariaDB/MySQL clusters supporting globally distributed financial services. Responsibilities include database tuning, replication, high availability, disaster recovery, backups, automation, observability, security, containerized deployments, infrastructure-as-code, and partnership with engineering teams. The role also participates in on-call rotations and improves operational reliability through SRE practices, documentation, measurable KPIs, and preventative engineering.

The Mobile UI/Design Engineer will enhance the Kraken app's UI with fluid, gesture-driven interactions in React Native, optimizing for performance and mentoring other engineers.

Leads commercial legal strategy for complex product partnerships and technology agreements. Advises Product, Sales, Engineering, Finance, Regulatory, Compliance, and Tax teams on go-to-market structures, negotiations, risk, and contract execution. Develops legal templates, playbooks, AI processes, and risk frameworks; improves contract lifecycle management and automation; mentors teams; and supports M&A diligence and integration. The role requires independent judgment in a fast-paced, remote-first fintech environment.