Teams at Kaseya

Manage and expand existing customer accounts through upselling and cross-selling Kaseya solutions. Build client relationships, monitor adoption, conduct business reviews, achieve sales quotas, create forecasts, manage CRM activity in Salesforce, and collaborate with Customer Success and Sales teams to support customer growth and successful solution implementation.

Oversee EMEA billing operations, resolve complex customer billing issues, lead process improvements, analyze operational metrics, coordinate cross-functional projects, support strategic and distributor accounts, and maintain training and process documentation. The role also partners with Billing, Collections, Product, IT, Go-To-Market, and outsourced BPO teams to improve customer experience, operational efficiency, and revenue protection.

Leads EMEA billing support operations across internal and outsourced teams. Oversees billing cases, escalations, SLAs, vendor performance, reporting, training, and process improvements. Partners with Billing, Collections, Product, IT, and go-to-market stakeholders to resolve complex billing issues, optimize workflows, manage service metrics, and improve customer satisfaction.