Jobs at Kaseya

Manage and expand existing customer accounts by identifying upsell and cross-sell opportunities, building relationships with decision-makers, executing account strategies, monitoring adoption metrics, achieving sales quotas, forecasting revenue, and maintaining customer records in Salesforce. Collaborate with Customer Success and Sales teams to support customer experiences and solution expansion.

Oversee EMEA billing operations, resolve complex customer billing issues, lead process improvements, analyze operational metrics, coordinate cross-functional projects, support strategic and distributor accounts, and maintain training and process documentation. The role also partners with Billing, Collections, Product, IT, Go-To-Market, and outsourced BPO teams to improve customer experience, operational efficiency, and revenue protection.

Manage and expand existing DACH-market accounts through upselling, cross-selling, relationship building, adoption monitoring, strategic sales planning, forecasting, and quota attainment. Use Salesforce to track accounts, leads, and opportunities while collaborating with Customer Success and Sales teams to support customer growth and successful solution implementation.

Leads EMEA billing support operations across internal and outsourced teams. Oversees billing cases, escalations, SLAs, vendor performance, reporting, training, and process improvements. Partners with Billing, Collections, Product, IT, and go-to-market stakeholders to resolve complex billing issues, optimize workflows, manage service metrics, and improve customer satisfaction.

Manage and expand existing customer accounts in the French market through upselling, cross-selling, relationship building, adoption monitoring, strategic business reviews, and quota-focused sales execution. Maintain account and opportunity records in Salesforce, develop sales forecasts, identify growth opportunities, address adoption challenges, and collaborate with Customer Success and Sales teams to deliver customer value and revenue growth.

Manage and expand existing Italian-market accounts within the MSP and IT channel ecosystem. Identify upsell and cross-sell opportunities, build customer relationships, develop account strategies, monitor adoption, meet revenue quotas, and collaborate with Customer Success and Sales teams. Use Salesforce to manage accounts, opportunities, forecasting, and pipeline while selling Kaseya’s IT management, cybersecurity, RMM, PSA, backup, and related solutions.

Manage and expand existing MSP and SaaS customer accounts through upselling, cross-selling, relationship building, adoption monitoring, strategic sales execution, forecasting, and quota achievement. Use Salesforce to track leads, opportunities, and accounts while collaborating with Customer Success and Sales teams to deliver strong customer outcomes and revenue growth.