Teams at Huntress

Provides customer and partner support for cybersecurity incidents, escalations, SIEM questions, and product issues. Translates SOC concepts and log data into actionable guidance, leads communications during high-severity incidents, coordinates with internal security and support teams, troubleshoots product behavior, manages ticket queues, and contributes to knowledge-base articles and internal runbooks.

Manage EMEA Security Operations Center analysts supporting 24/7 incident investigation, containment, and response. The role owns regional shift coverage, operational processes, playbooks, quality assurance, analyst training, career development, and service-level performance. It partners with Product, Support, and security teams to improve workflows, automate analyst capabilities, operationalize new services, and track OKRs. The manager also provides technical leadership, stakeholder guidance, and participates in public speaking engagements.

Manage and grow cybersecurity service-provider partnerships by driving expansion, renewals, adoption, retention, and partner satisfaction. Build trusted relationships with multiple stakeholders, advise partners on improving customer outcomes, achieve quotas, identify growth opportunities, and follow through on commitments. Use Salesforce or similar CRM tools and AI for meeting preparation, call summaries, account management, and follow-up. The role is fully remote in Ireland with travel to the United States one to two times annually.