Jobs at Huntress

Provides customer and partner support for cybersecurity incidents, escalations, SIEM questions, and product issues. Translates SOC concepts and log data into actionable guidance, leads communications during high-severity incidents, coordinates with internal security and support teams, troubleshoots product behavior, manages ticket queues, and contributes to knowledge-base articles and internal runbooks.

Manage EMEA Security Operations Center analysts supporting 24/7 incident investigation, containment, and response. The role owns regional shift coverage, operational processes, playbooks, quality assurance, analyst training, career development, and service-level performance. It partners with Product, Support, and security teams to improve workflows, automate analyst capabilities, operationalize new services, and track OKRs. The manager also provides technical leadership, stakeholder guidance, and participates in public speaking engagements.

Manage and grow cybersecurity service-provider partnerships by driving expansion, renewals, adoption, retention, and partner satisfaction. Build trusted relationships with multiple stakeholders, advise partners on improving customer outcomes, achieve quotas, identify growth opportunities, and follow through on commitments. Use Salesforce or similar CRM tools and AI for meeting preparation, call summaries, account management, and follow-up. The role is fully remote in Ireland with travel to the United States one to two times annually.

Provide first-line technical product support to customers, troubleshoot Windows and macOS systems, guide users through resolutions, escalate incidents, and follow issues through closure. The role also involves documenting solutions, recommending documentation improvements, and developing expertise in cybersecurity products and customer environments. Candidates should understand operating system internals, antivirus configuration, system-management tools, and systematic troubleshooting.

Sell Huntress service-provider/MSP cybersecurity solutions into the Nordics. Qualify and close net-new MSP partners, work with SDRs, Sales Engineering, and Account Management, maintain CRM records, hit quota, and support onboarding and account growth.

Triage, investigate, and remediate security alerts using EDR telemetry, logs, and forensic artifacts. Perform tactical malware analysis and Microsoft 365/cloud investigations, contribute to detection engineering, escalate SOC issues, and support projects to improve analyst outcomes and partner security.