Jobs at Hightouch

Advise customers and internal teams on email deliverability, manage high-volume sender migrations, oversee IP warm-up and reputation, and build ISP relationships. Analyze bounce, complaint, and engagement data to assess performance and recommend improvements. Establish deliverability processes and best practices, educate technical and nontechnical stakeholders, and collaborate with engineering and product teams to improve the platform.

Lead technical sales for German-market customers: perform deep discovery, design architectures, deliver tailored demos, run end-to-end proof-of-concepts, and win complex enterprise deals while building technical champions across engineering and marketing stakeholders.

Partner with Account Executives to remove technical and business obstacles in sales, engage technical and non-technical stakeholders, design data and CDP solutions, demonstrate product value, and create technical content to close enterprise Martech/data customers.

Hightouch seeks a Mid-Market Account Executive to handle complex sales deals, demonstrating strong sales skills and customer engagement with a focus on impact and growth.

Hightouch seeks an Enterprise Account Executive with 4+ years of experience in enterprise SaaS sales, focusing on the DACH region and fluent in German.

Own the technical customer journey for major enterprise accounts, from onboarding through adoption, retention, and expansion. Provide proactive product guidance, manage technical projects, advise on best practices, troubleshoot issues, coordinate escalations with internal teams, and surface customer needs to Engineering. Partner closely with Sales and cross-functional teams to increase platform adoption and customer value.

Provide technical, customer-facing support to help users extract value from Hightouch's platform. Respond via Intercom/Slack/phone/email, read API documentation, troubleshoot integrations with CRMs/ESPs/ERPs, collaborate cross-functionally, and drive exceptional customer outcomes while adapting to a fast-changing startup environment.