Jobs at Hightouch

Owns enterprise email and SMS deployments and migrations from technical discovery through production launch. Leads architecture workshops, implementation planning, integrations, configuration, testing, SMS provisioning, deliverability readiness, and cutover activities. Advises customers on technical risks and dependencies while coordinating technical and business stakeholders. Partners with Product and Engineering to resolve blockers and develops scalable deployment frameworks, documentation, tooling, and best practices.

Own the technical customer journey for large enterprise accounts, from onboarding through adoption, retention, and expansion. Provide proactive product guidance, manage customer-facing technical projects, troubleshoot complex systems, coordinate escalations with Support and Engineering, and communicate customer use cases to influence product improvements. Partner closely with Sales and cross-functional teams to maximize Hightouch adoption and customer value.

Hightouch is seeking an Enterprise Account Executive to drive complex enterprise SaaS sales across the DACH region. The role involves building pipeline through outbound prospecting and land-and-expand strategies, managing enterprise sales cycles, conducting discovery, and developing customer relationships. Candidates should be entrepreneurial, coachable, ambitious, adaptable, and strong communicators. Fluent German and residence outside Germany within EMEA are required, with MarTech or data experience preferred.

Serve as a technical-strategic partner for AI Decisioning customers, leading use-case delivery from discovery through go-live and expansion. Collaborate with engineers, executives, marketers, and IT stakeholders to define requirements, explore customer data, recommend marketing improvements, manage project risks, and develop delivery best practices. The role also contributes to AI Decisioning product strategy and requires customer-facing consulting, strong communication, and 10–25% travel.