Teams at Harvey

Provide frontline technical support for enterprise customers of an AI-driven product (APIs, authentication, error logs, app access). Triage and resolve issues, collaborate cross-functionally, document interactions, maintain product knowledge, and contribute to support process and knowledge base improvements. Role follows fixed Wednesday–Sunday schedule with hybrid work (3 days in office).

Build and lead Harvey’s Dublin-based Enterprise Application Engineering and AI Enablement teams. The role combines hiring and team development with hands-on system design, coding, integrations, code review, and production support. It owns internal applications, automations, SaaS integrations, reliability, security, and lifecycle management. The manager will apply AI agents to business workflows, establish engineering standards, partner with business stakeholders, make build-versus-buy decisions, and anchor BizTech engineering across EMEA.

Administer and scale go-to-market and customer success systems across Salesforce, Zendesk, enrichment platforms, and marketing automation. Build lead sourcing, enrichment, scoring, routing, support workflows, automations, integrations, dashboards, and data-quality processes. Use AI agents and workflows to reduce manual administration and improve pipeline conversion, support performance, and customer retention. Partner cross-functionally with Sales, Marketing, Support, Customer Success, and Operations while documenting scalable system architecture and processes.