Teams at Harvey

Lead and coach a team of SMB Account Executives across EMEA selling Harvey's AI platform to law firms and legal teams. Own territory planning, pipeline development, forecasting, and revenue execution. Drive disciplined sales processes (MEDDPIC), run team cadence and deal reviews, and act as a player-coach on strategic deals to model discovery, demo, and negotiation best practices.

As a User Operations Specialist, you provide empathetic support, troubleshoot technical issues, and collaborate with teams to enhance customer experience for enterprise customers.

Lead escalation owner for complex, high-impact technical support cases on AI/ML products. Troubleshoot integrations and APIs, run live customer calls, manage bug lifecycle with Product and Engineering, mentor peers, improve team playbooks, and surface patterns to reduce repeat issues and improve operational efficiency.