Teams at Granular Energy

Manage a portfolio of B2B energy-sector customers, serving as their primary contact for platform, data, and API questions. Provide first-level support, onboarding, training, knowledge-base content, account health tracking, QBR preparation, and product adoption support. Coordinate with technical, product, and commercial teams, contribute customer feedback to roadmap discussions, and support renewals and upsell opportunities. Success is measured through retention, account growth, and adoption.