Jobs at Grafana Labs

Own and improve Grafana Labs’ product marketing operations system. Coordinate cross-functional initiatives, track metrics, report performance, manage collateral and knowledge bases, and support enablement. Experiment with AI workflows, prototype tools, evaluate outputs, and collaborate with software engineers to productionize successful solutions. Maintain dashboards, organize shared initiatives, and ensure sales teams can access accurate positioning and enablement materials.

Own the vision and roadmap for Grafana Labs’ Application Observability product. Lead customer discovery, product prioritization, adoption and revenue growth initiatives, and integration with Grafana Cloud’s broader observability suite. Partner with Engineering, Design, Product Marketing, and GTM teams on user experience, pricing, packaging, positioning, and product enablement. The role requires strong knowledge of observability, application architectures, distributed systems, telemetry, tracing, profiling, and B2B SaaS product management.

Develop and maintain the OpenTelemetry Python SDK and instrumentation libraries, focusing on generative AI applications and agent workflows. Collaborate with open-source maintainers, improve SDK performance, establish observability conventions, and contribute to technical direction. The role includes owning projects end to end, mentoring engineers, supporting customer and go-to-market teams, investigating instrumentation issues, and advancing OpenTelemetry adoption across Grafana Labs and the broader community.

Build and maintain Grafana Cloud Database Observability experiences, primarily with React and TypeScript while contributing to Go backend services and APIs. Own technical projects from discovery through rollout, collaborate with product and design, mentor engineers, participate in on-call and incident response, support customer escalations, and improve products through user feedback. The role also involves open-source contribution, technical design, cross-squad collaboration, and practical use of AI coding tools.

Design product experiences for Grafana Cloud’s Knowledge Graph, entity catalog, and RCA workbench. Simplify complex, dynamic system relationships for engineers, SREs, and technical users through clear, role-based interfaces. Conduct research, translate insights into designs, document user needs and trade-offs, and collaborate with engineering, product, technical writing, GTM, and design teams. Contribute to product strategy and mentor other designers in a fully remote environment.

Build buyer-focused technical demos, videos, workshops, and webinars for Grafana Cloud. Translate observability concepts into persuasive narratives for SRE and platform engineering leaders, enable sales engineers with technical messaging and demo guidance, and collaborate with product marketing, sales, engineering, and developer relations. Use scripting, workflow automation, and AI tools to scale technical content and demo workflows. The role requires strong observability knowledge, presentation skills, cross-functional collaboration, and travel to training and customer events 10–12 weeks annually.

Own product messaging, positioning, go-to-market strategy, lifecycle campaigns, customer research, launches, sales enablement, and technical content for Grafana’s observability products. Partner with product, engineering, and go-to-market teams; teach product marketing practices; train sales teams; and use AI tools to automate messaging and workflows. Analyze campaign and lifecycle metrics to drive growth.

Own the vision, strategy, roadmap, positioning, and go-to-market approach for Grafana Federal Cloud and BYOC products. Adapt Grafana Cloud capabilities for regulated, sovereign, customer-owned, and cost-sensitive environments. Partner with Engineering, Technical Program Management, Security, Compliance, Legal, Product Marketing, customers, and partners to deliver deployment solutions, support strategic deals, and shape future deployment models.

Leads two distributed frontend engineering squads responsible for Grafana’s frontend platform and navigation experiences. The role oversees hiring, team development, product discovery, roadmap prioritization, delivery, architecture, reliability, accessibility, security, and operational excellence. The manager partners with Product and Design, drives AI and automation adoption, supports open-source and cloud-first delivery, participates in engineering on-call, and improves developer productivity and customer outcomes.

Design, build, operate, and maintain scalable backend systems for Grafana Alerting. Drive features from ideation to production, participate in on-call rotations, mentor teammates, contribute to open-source, and collaborate with customers and Grafana Cloud teams to deliver reliable alert ingestion, evaluation, and delivery at scale.

Embed with Mimir, Loki, and Tempo squads to own production reliability for high-SLA Grafana Cloud database customers. Design SLOs, build automation to scale reliability, reduce SLO burn, lead incident response and post-incident reviews, improve observability and alerting, mentor engineers, influence product design for operability, and drive toil elimination and scalable operational practices across multi-cloud, multi-tenant environments.