Teams at Foundant Technologies

Provides frontline technical support to EMEA clients through chat, phone, and email. Resolves tickets, troubleshoots complex issues, supports implementations, monitors service-level breaches, and coordinates escalations and warm handoffs. The role also delivers product training, documents client interactions, collaborates with global support teams, and contributes to continuous process improvement across Foundant’s client experience organization.

Provides technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configuration, workflow, reporting, integration, and data issues, documenting resolutions, escalating complex cases, testing fixes, and helping clients adopt platform features. Maintains ticket quality, meets support KPIs, collaborates across teams, contributes to process improvement, and delivers client training and communication. The role is remote-first with occasional travel of less than 10%.