Teams at Dropbox

Provide technical support for Dropbox Sign and DocSend through email and occasional phone interactions. Troubleshoot Windows and macOS issues, resolve complex customer problems, triage reported issues, document recurring trends, and maintain high satisfaction. The role also involves meeting KPIs, handling escalations, collaborating cross-functionally, and driving projects that improve customer experience and support processes.

Own regional Sales Operations for EMEA, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and business reviews. Partner with sales leadership, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, deal quality, workflow automation, and operational execution across multiple sales motions and countries.