Teams at Dentsu Creative

Leads Salesforce architecture across complex client engagements, translating business requirements into secure, scalable solutions. Oversees development, integrations, CI/CD, testing, deployment, reviews, governance, estimates, and technical delivery. Provides presales support, advises clients on platform strategy, and mentors Architects, Technical Leads, and Developers. Also supports capability planning, recruitment, succession planning, technical standards, project handovers, and adoption of new Salesforce technologies.

Lead medium- to large-scale Salesforce implementations from planning through delivery and handover. Manage project plans, budgets, timelines, risks, issues, scope changes, task allocation, documentation, reporting, testing, and quality assurance. Coordinate cross-functional teams, guide solution design and development delivery, maintain client relationships, and ensure successful implementation. Provide mentoring to junior engagement managers and improve internal Salesforce implementation methodologies.

Lead a strategic, multi-brand client portfolio delivering integrated TTL media strategy across offline, digital and experiential channels. Manage client relationships, oversee end-to-end campaign delivery, drive performance reporting and optimisation, own budgets and financial forecasting, and lead and develop direct reports while ensuring governance and cross-team collaboration.