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As a Technical Escalation Engineer at Datadog, you'll develop technical knowledge on Serverless technologies, handle customer escalations, lead technical calls, maintain documentation and support training for the Technical Support Engineering team.
As a Technical Escalation Engineer at Datadog, you will provide multi-channel technical support to clients, developing expertise in Synthetics and Serverless technologies. You will investigate customer escalations, lead training for the support team, and ensure technical proficiency across new products while maintaining documentation and knowledge resources.
The Customer Success Associate is responsible for training and driving product adoption among Datadog customers, identifying expansion opportunities, troubleshooting issues, and collaborating with internal teams to ensure customer success and retention.