Teams at Cloudbeds

Work directly with European hotel clients to configure accounting in Cloudbeds: chart of accounts mapping, VAT and fiscalization setup, ERP integrations (QuickBooks, Xero, M3, NetSuite, Sage), troubleshoot reconciliation and sync issues, document best practices, and collaborate with Product and Engineering on customer-driven improvements.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management, ensuring measurable customer success.

Handle customer billing and subscription inquiries via email and phone, manage cancellation exit interviews, process credits/refunds, analyze billing ticket trends, contribute to knowledge base and cross-team issue resolution, and support month-end billing tasks.