Teams at Clio

Lead regional sales enablement for EMEA (and APAC support), localize global programs, drive measurable rep outcomes (ramp, conversion, attach), run Gong reviews, coach managers and reps, coordinate product launch readiness, use generative AI to accelerate content, and partner with Product Marketing and Revenue Operations.

The Customer Support Specialist will manage customer inquiries via various channels, troubleshoot issues, advocate for product value, and contribute to knowledge base improvements while working within a collaborative team environment.

Lead and scale Clio's international Customer Success organization across EMEA and beyond. Own CS strategy, team structure, and KPIs (NRR, GRR, expansion, CSAT), build AI-first success motions (high-touch, scaled, digital), drive Clio Work adoption, partner cross-functionally on GTM and product feedback, manage forecasting/budgeting, and serve as escalation executive for critical customer incidents.