Jobs at Clio

Provide IT support globally, mentor team members, manage hardware inventory, ensure IT security, and standardize processes within the IT team.

Lead the product strategy and execution for Clio's international markets, focusing on growth, localization, and stakeholder management while overseeing a team of Product Managers.

Lead Clio's EMEA marketing strategy and a regional team to drive awareness, demand generation, pipeline, and market expansion. Own planning, budgeting, performance reporting, cross-functional alignment with Sales, Product Marketing, Customer Success, and Brand. Build scalable multi-market programs, oversee events, partnerships, communications, and optimize ROI through data-driven decision making.

The Senior Product Designer at Clio will lead the localization design practice, creating scalable patterns for new markets, enhancing user experience, and collaborating with Product and Engineering teams.

The Software Development Manager will lead the Content Engineering team, focusing on designing data pipelines for AI products, coaching team members, participating in hiring, and collaboratively shaping technical solutions.

The Customer Support Specialist will manage customer inquiries via various channels, troubleshoot issues, advocate for product value, and contribute to knowledge base improvements while working within a collaborative team environment.

Lead and scale Clio's international Customer Success organization across EMEA and beyond. Own CS strategy, team structure, and KPIs (NRR, GRR, expansion, CSAT), build AI-first success motions (high-touch, scaled, digital), drive Clio Work adoption, partner cross-functionally on GTM and product feedback, manage forecasting/budgeting, and serve as escalation executive for critical customer incidents.

Manage a portfolio of high-value EMEA accounts to drive adoption, retention, and expansion. Deliver value-based relationships, business reviews, product demonstrations, and cross-functional feedback. Proactively engage customers, resolve escalations, identify upsell opportunities, and collaborate with Sales, Product, and Marketing to improve customer outcomes.

Design and localize customer education for EMEA: create eLearning, documentation, videos, simulations, and certification exams; run LMS and Help site operations; collaborate with product, sales, and CS; analyze learning data and iterate content; manage content lifecycle and projects using AI-enabled tools.

The Software Developer at Clio joins the Engineering team to build scalable web applications, tackle complex problems, and mentor peers in an agile environment.