Jobs at Clio

Lead regional sales enablement for EMEA (and APAC support), localize global programs, drive measurable rep outcomes (ramp, conversion, attach), run Gong reviews, coach managers and reps, coordinate product launch readiness, use generative AI to accelerate content, and partner with Product Marketing and Revenue Operations.

The Customer Support Specialist will manage customer inquiries via various channels, troubleshoot issues, advocate for product value, and contribute to knowledge base improvements while working within a collaborative team environment.

Lead and scale Clio's international Customer Success organization across EMEA and beyond. Own CS strategy, team structure, and KPIs (NRR, GRR, expansion, CSAT), build AI-first success motions (high-touch, scaled, digital), drive Clio Work adoption, partner cross-functionally on GTM and product feedback, manage forecasting/budgeting, and serve as escalation executive for critical customer incidents.

Provide commercial legal support across EMEA: draft, review, and negotiate a range of commercial agreements; support sales and enterprise deal execution; advise on privacy/GDPR and data processing agreements; manage legal intake and contract templates; improve legal operations and contract workflows; partner with business teams to resolve escalations and enable compliant, efficient deal execution.

Perform high-volume outbound prospecting (65–100 calls/day) to qualify leads, set demos, and create opportunities for Account Executives. Collaborate with AEs, document activities in Salesforce, meet daily KPIs, report weekly, and develop sales skills through training. Role is Dublin-based with occasional international travel.

Manage a portfolio of high-value EMEA accounts to drive adoption, retention, and expansion. Deliver value-based relationships, business reviews, product demonstrations, and cross-functional feedback. Proactively engage customers, resolve escalations, identify upsell opportunities, and collaborate with Sales, Product, and Marketing to improve customer outcomes.

Provide high-level administrative and operational support to the EMEA Senior Leadership Team: manage complex schedules and travel across time zones, coordinate events and meetings, handle correspondence and expense reconciliation, liaise with external partners, maintain documentation and knowledge management, and protect confidential information.

Lead and grow an engineering team for a large-scale SaaS product. Collaborate with Product and Design to set roadmaps, design technical solutions, review code and architecture, hire and coach engineers, contribute hands-on to projects, and foster a high-performing, inclusive team culture focused on delivery and continuous improvement (especially around AI).

Design and localize customer education for EMEA: create eLearning, documentation, videos, simulations, and certification exams; run LMS and Help site operations; collaborate with product, sales, and CS; analyze learning data and iterate content; manage content lifecycle and projects using AI-enabled tools.

Lead technical work enabling global-ready products: act as technical stakeholder, define roadmaps, remove major technical blockers, write and review high-quality tested code, mentor engineers, simplify abstractions, and collaborate across distributed teams to deliver scalable web/SaaS solutions.

The Software Developer at Clio joins the Engineering team to build scalable web applications, tackle complex problems, and mentor peers in an agile environment.

Manage EMEA accounts receivable (invoicing, collections, reconciliations), provide AP coverage, support month-end close under US GAAP, assist finance projects, improve AR/AP processes, and prepare AR ageing and collections analysis.

Provide IT support globally, mentor team members, manage hardware inventory, ensure IT security, and standardize processes within the IT team.

Lead Clio's EMEA marketing strategy and a regional team to drive awareness, demand generation, pipeline, and market expansion. Own planning, budgeting, performance reporting, cross-functional alignment with Sales, Product Marketing, Customer Success, and Brand. Build scalable multi-market programs, oversee events, partnerships, communications, and optimize ROI through data-driven decision making.

The Senior Product Designer at Clio will lead the localization design practice, creating scalable patterns for new markets, enhancing user experience, and collaborating with Product and Engineering teams.