Teams at CarTrawler

Own and deliver end-to-end CRM and loyalty campaigns across email, lifecycle and loyalty communications. Use Salesforce Marketing Cloud and CMS to execute, test and optimise campaigns, analyse performance and KPIs, liaise with partners and internal stakeholders, and drive improvements in engagement, retention and commercial outcomes.

Deliver end-to-end CRM and loyalty campaigns across email, lifecycle, and loyalty channels for travel partners. Use Salesforce Marketing Cloud, segmentation, personalization, testing, and campaign analytics to improve engagement, retention, conversion, loyalty, and revenue. Manage quality assurance, reporting, KPI tracking, partner requirements, stakeholder collaboration, process improvement, and knowledge sharing across commercial and marketing teams.

Leads multiple complex technology projects from ideation through delivery, managing plans, scope, milestones, dependencies, risks, resources, budgets, stakeholders, and project changes. Drives cross-functional alignment across Product, Engineering, and business teams, communicates status, resolves issues, improves project management processes, and mentors junior team members.