Jobs at CarTrawler

Own and deliver end-to-end CRM and loyalty campaigns across email, lifecycle and loyalty communications. Use Salesforce Marketing Cloud and CMS to execute, test and optimise campaigns, analyse performance and KPIs, liaise with partners and internal stakeholders, and drive improvements in engagement, retention and commercial outcomes.

Deliver end-to-end CRM and loyalty campaigns across email, lifecycle, and loyalty channels for travel partners. Use Salesforce Marketing Cloud, segmentation, personalization, testing, and campaign analytics to improve engagement, retention, conversion, loyalty, and revenue. Manage quality assurance, reporting, KPI tracking, partner requirements, stakeholder collaboration, process improvement, and knowledge sharing across commercial and marketing teams.

Leads multiple complex technology projects from ideation through delivery, managing plans, scope, milestones, dependencies, risks, resources, budgets, stakeholders, and project changes. Drives cross-functional alignment across Product, Engineering, and business teams, communicates status, resolves issues, improves project management processes, and mentors junior team members.

Designs and delivers digital, live, and blended learning experiences using adult learning principles and inclusive design. Owns learning programs from scoping through evaluation, partners with leaders and subject matter experts to address capability needs, manages and improves the LMS, analyzes learning data and feedback, and promotes continuous on-the-job development. Applies emerging technologies and AI-enabled approaches to improve accessibility, learner experience, effectiveness, and scalability.

Owns the engineering and evolution of digital behavioral telemetry, web telemetry, RUM, and conversion data. Designs event taxonomies, schemas, contracts, data models, and governed data products supporting analytics and conversion measurement. Partners with product and engineering teams on instrumentation, observability, data quality, privacy, testing, and lifecycle controls. Serves as the senior technical subject matter expert for telemetry and behavioral data while enabling analysts and stakeholders to use trusted data products.

Manage and grow a portfolio of partners by building relationships, identifying commercial opportunities, leading renewals and negotiations, and developing partner-facing propositions. The role involves analyzing performance, resolving partner challenges, supporting strategic pitches, and collaborating with trading, analytics, product, technology, and commercial teams. Candidates should bring partnership or account management experience, strong negotiation and communication skills, commercial analytical ability, and familiarity with digital products, integrations, APIs, and product development.

Manage strategic relationships with corporate car rental suppliers, leading negotiations, commercial agreements, pricing, availability, content, promotions, and performance initiatives. Use market data and analytics to identify growth opportunities, improve supplier and customer outcomes, and collaborate with Product, Revenue, Insurance, Partnerships, Finance, and Supply teams. Represent CarTrawler at supplier meetings and industry events while managing multiple priorities and initiatives.

Build and evolve Salesforce Service Cloud, Omni-Channel, Agentforce, AI agents, customer channels, integrations, and intelligent automation. Develop Apex, SOQL, Flow, and Lightning Web Components solutions; connect Salesforce with external systems through APIs, events, and middleware; and establish testing, monitoring, security, and release practices. Partner with customer contact and technology teams to deliver scalable, measurable customer and agent experiences.

Owns the architecture, implementation, integration, optimization, and governance of marketing technology platforms, especially Salesforce Marketing Cloud, CMS, CRM, tagging, and analytics systems. Leads technical projects, ensures data quality, GDPR compliance, platform scalability, and production readiness. Develops responsive CMS solutions and supports email development. Uses SQL, Tableau, AMPscript, Excel, and web technologies to analyze platform performance and improve automated, cross-channel marketing capabilities.

Design and build scalable Java backend services and REST APIs, lead technical design, integrate third-party partners, champion engineering best practices (CI/CD, testing, observability), mentor engineers, and troubleshoot production issues while promoting reliability and performance.

Lead budgeting, forecasting and long-range planning; deliver monthly performance reporting and analysis; build integrated financial models and scenario plans; partner with senior stakeholders to drive financial accountability; champion automation, AI and BI tools; improve financial data governance; monitor market trends; and lead and develop a high-performing FP&A team.