Teams at Astreya

Manage and coordinate IT-related projects end-to-end, maintain project plans and schedules, monitor ticketing systems, produce reports and dashboards, facilitate stakeholder meetings, train colleagues, identify issues and process improvements, and collaborate with regional teams and project managers to deliver actionable insights and ensure proper ticket/resolution assignment.

Create and maintain clear process documents, installation/deployment guides, and knowledge-base content for IT operations. Collaborate with engineering and operations teams to capture workflows, support audits, improve incident documentation, and ensure consistent documentation standards and usability.

Provide day-to-day support for global CDN production and corporate networks, troubleshoot server and switch hardware, coordinate with ISPs and vendors, perform root cause analyses for outages, and participate in 24/7 support rotations. Work includes multi-vendor environments, fiber-optic infrastructure, and scripting for operational tasks.