Jobs at Astreya

Monitor and triage optical and IP network health (DWDM/CWDM, MPLS, BGP, OSPF). Respond to alarms, manage tickets, follow runbooks, escalate complex incidents, support maintenance and shift handoffs while building multi-vendor knowledge.

Lead and manage the SMS ecosystem operations, focusing on strategic evaluation, AI integration, abuse mitigation, and lifecycle management of technical delivery projects.

Monitor and triage optical and IP network health in a 24x7 NOC, respond to alarms and tickets, perform first-level troubleshooting, maintain ticket documentation, follow runbooks and escalation paths, support senior engineers, and assist with maintenance and shift handoffs.

Lead emergent and strategic projects end-to-end across edge operations, driving automation, AI integration, process optimization, crisis response, and stakeholder alignment. Own intake, prioritization, execution, risk management, reporting, and change adoption while using data-driven insights and tooling to improve operational efficiency.

Manage and coordinate IT-related projects end-to-end, maintain project plans and schedules, monitor ticketing systems, produce reports and dashboards, facilitate stakeholder meetings, train colleagues, identify issues and process improvements, and collaborate with regional teams and project managers to deliver actionable insights and ensure proper ticket/resolution assignment.

Monitor 24/7 data center infrastructure and cloud services, triage and analyze alerts, create and escalate incident tickets, coordinate cross-functional response, maintain documentation and post-incident reviews, and support continuous availability and security of data center operations.

Monitor 24/7 data center infrastructure and cloud services, triage and analyze alerts, create and escalate incident tickets, coordinate cross-functional response, maintain incident documentation and SOPs, and prepare post-incident reviews to ensure availability and security of facilities and systems.

Monitor data center infrastructure 24/7, triage and analyze alerts across network, servers, facilities, and cloud (OCI). Create and manage incident tickets (Jira/ITSM), escalate to cross-functional teams, communicate via Everbridge/email, document incidents and PIRs, review vendor maintenance, and maintain SOPs/knowledge base.

Monitor 24/7 data center infrastructure and cloud systems, validate and triage alerts, investigate impact, create and manage incident tickets, escalate to cross-functional teams, communicate updates, prepare post-incident reviews, and maintain SOPs and knowledge base documentation.

Provide day-to-day support for global CDN production and corporate networks, troubleshoot server and switch hardware, coordinate with ISPs and vendors, perform root cause analyses for outages, and participate in 24/7 support rotations. Work includes multi-vendor environments, fiber-optic infrastructure, and scripting for operational tasks.