Jobs at Astreya

Develop and execute SMS category contracting strategies focused on cost reduction, service quality, innovation, and total cost of ownership. Manage MNO relationships to accelerate API readiness and secure favorable terms. Partner with engineering, operations, clients, and internal stakeholders to advance secure messaging strategies. Lead MNO discovery sessions, evaluate API roadmaps and commercial readiness, negotiate global contracts, and maintain strategic relationships across telecommunications, enterprise, and hyperscaler environments.

Supports global CDN deployments and production network infrastructure, troubleshooting server, switch, fiber-optic, ISP, and vendor issues. Assists with traffic queries, network incidents, outage root-cause analysis, and hardware replacements. Collaborates with ISPs, colocation facilities, service providers, and international teams while participating in 24/7 support rotations and occasional weekend work.

Coordinates IT operations across data centers, colocation providers, vendors, regional teams, and smart-hands technicians. Manages tickets, SLAs, site access, shipments, RMAs, incidents, outages, environmental issues, audits, and stakeholder updates. Maintains records, runbooks, SOPs, and knowledge-base content while identifying process improvements. Supports 24/7 follow-the-sun coverage, escalates risks, and ensures compliance with security, safety, change-management, and operational requirements.

Troubleshoot, restore, and maintain optical and IP networks in a 24x7 NOC environment. Own complex incidents from detection through resolution, perform multi-vendor diagnostics, execute maintenance and network changes, coordinate vendors and service providers, conduct root cause analysis, improve runbooks and monitoring, and mentor junior engineers. The role supports DWDM, CWDM, routing, switching, and transport technologies while coordinating incident communications and shift handoffs.

Plans and coordinates complex data center projects from initiation through delivery. Manages project scope, schedules, resources, budgets, risks, change control, documentation, testing, training, vendor relationships, stakeholder communication, metrics, and process improvements across multiple functional teams.

Provide day-to-day support for global CDN production and corporate networks, troubleshoot server and switch hardware, coordinate with ISPs and vendors, perform root cause analyses for outages, and participate in 24/7 support rotations. Work includes multi-vendor environments, fiber-optic infrastructure, and scripting for operational tasks.

Design and implement automation and ETL pipelines to centralize partner data, build self-service and alerting workflows, automate operational runbooks and incident contact retrieval, and create monitoring dashboards and reconciliation scripts to ensure data quality and consistency.

Develops, tests, maintains, and documents low-code Power Platform solutions and custom Python/SQL integrations. Gathers requirements, writes specifications, performs code reviews, supports regulated GxP processes, and maintains testing evidence and traceability. Troubleshoots applications, manages source control and development environments, mentors junior developers, and trains users or support staff. Collaborates with architects, developers, and end users within an Agile SDLC.

Provides Level 2 technical support for enterprise and data-centre network infrastructure. Troubleshoots routing, switching, firewall, wireless, connectivity, and performance issues; monitors alerts; implements approved network changes and hardware replacements; maintains documentation; and coordinates with Level 3 teams, vendors, and service providers. Supports incident, problem, and change management while following security and operational standards.

Provides Level 2 operational support for enterprise and data-center networks. Troubleshoots routing, switching, firewall, wireless, connectivity, performance, and infrastructure issues; monitors alerts; implements approved configurations, upgrades, replacements, and network changes; maintains documentation; and coordinates with Level 3 engineers, vendors, and service providers. Supports incident, problem, and change-management processes while following security and operational standards.