Jobs at Astreya

Manages multiple cross-functional IT projects from initiation through delivery, including network, server, software, and PC deployment initiatives. Develops project plans, coordinates resources and stakeholders, tracks milestones, manages risks and change control, oversees testing and documentation, and provides status updates. Supports process improvements, vendor coordination, post-project evaluations, and on-time delivery within budget.

Monitors and maintains optical and IP network health in a 24x7 operations environment. Performs alarm response, first-level troubleshooting, ticket documentation, incident escalation, vendor coordination, and maintenance support using established procedures. The role assists with service restoration, network changes, circuit turn-ups, and diagnostic data gathering while developing networking expertise through training and mentorship.

Monitors and maintains optical and IP networks in a 24x7 operations environment. Performs alarm monitoring, first-level troubleshooting, incident triage, ticket documentation, vendor case support, maintenance and change activities, and service restoration verification. Escalates complex issues to senior engineers and coordinates with field technicians, facilities, ISPs, and service providers. Develops networking expertise through structured training, shadowing, and mentorship.

Supports 24x7 optical and IP network operations by troubleshooting complex incidents, restoring services, executing maintenance and changes, coordinating vendors and stakeholders, performing root cause analysis, and validating service stability. The role also develops runbooks, improves monitoring and operational processes, mentors junior engineers, supports network turn-ups, and coordinates with carriers, field technicians, and service providers.

Monitor infrastructure, alerts, and observability platforms; triage incidents; investigate server and service issues; support root-cause analysis, change monitoring, incident recovery, and post-incident reviews. Maintain incident records, SOPs, MOPs, runbooks, and operational reports. Coordinate with infrastructure and regional operations teams, manage handovers, escalate risks, support change windows, and participate in shift coverage and on-call rotations.

Troubleshoot, restore, and maintain optical and IP networks in a 24x7 NOC environment. Own complex incidents from detection through resolution, perform multi-vendor diagnostics, execute maintenance and network changes, coordinate vendors and service providers, conduct root cause analysis, improve runbooks and monitoring, and mentor junior engineers. The role supports DWDM, CWDM, routing, switching, and transport technologies while coordinating incident communications and shift handoffs.

Provide day-to-day support for global CDN production and corporate networks, troubleshoot server and switch hardware, coordinate with ISPs and vendors, perform root cause analyses for outages, and participate in 24/7 support rotations. Work includes multi-vendor environments, fiber-optic infrastructure, and scripting for operational tasks.

Design and implement automation and ETL pipelines to centralize partner data, build self-service and alerting workflows, automate operational runbooks and incident contact retrieval, and create monitoring dashboards and reconciliation scripts to ensure data quality and consistency.

Provides Level 2 technical support for enterprise and data-centre network infrastructure. Troubleshoots routing, switching, firewall, wireless, connectivity, and performance issues; monitors alerts; implements approved network changes and hardware replacements; maintains documentation; and coordinates with Level 3 teams, vendors, and service providers. Supports incident, problem, and change management while following security and operational standards.