Teams at Ashby

Provide technical customer support for Ashby by diagnosing integration and API issues, troubleshooting via logs and scripting, collaborating with engineering on escalations, creating documentation, and driving product improvements from customer feedback.

Manage end-to-end implementations for predominantly enterprise B2B SaaS customers across EMEA. Develop implementation plans, coordinate stakeholders, guide customers through change management, recommend best practices, resolve complex challenges, and ensure milestones and time-to-value goals are achieved. The role requires strong technical understanding, customer communication, process improvement, data-driven decision-making, and cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations.

Manage a portfolio of approximately 60 mid-market B2B SaaS customers across EMEA, leading four-to-eight-week implementations, product adoption, training, engagement, and retention. Build trusted relationships with stakeholders, explain complex workflows, provide customer feedback internally, collaborate cross-functionally, and develop scalable customer success processes. The role emphasizes product expertise, technical curiosity, prioritization, clear communication, and hands-on customer enablement rather than renewal negotiation or variable compensation.