Jobs at Ashby

Provide technical customer support for Ashby by diagnosing integration and API issues, troubleshooting via logs and scripting, collaborating with engineering on escalations, creating documentation, and driving product improvements from customer feedback.

Manage end-to-end implementations for predominantly enterprise B2B SaaS customers across EMEA. Develop implementation plans, coordinate stakeholders, guide customers through change management, recommend best practices, resolve complex challenges, and ensure milestones and time-to-value goals are achieved. The role requires strong technical understanding, customer communication, process improvement, data-driven decision-making, and cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations.

Manage a portfolio of approximately 60 mid-market B2B SaaS customers across EMEA, leading four-to-eight-week implementations, product adoption, training, engagement, and retention. Build trusted relationships with stakeholders, explain complex workflows, provide customer feedback internally, collaborate cross-functionally, and develop scalable customer success processes. The role emphasizes product expertise, technical curiosity, prioritization, clear communication, and hands-on customer enablement rather than renewal negotiation or variable compensation.

Senior full-stack product engineer owning features end-to-end: research customer problems, write product specs and wireframes, design and implement frontend and backend solutions, collaborate with product, design and infra, and ship high-quality, scalable features for tens of thousands of users.

Design and implement polished UI/UX features end-to-end: wireframe, design system work, and production code. Collaborate with Product Engineers, iterate quickly with user feedback, and improve the in-house design system to scale consistent, flexible components across the product.

Build and maintain Ashby’s platform and reliability systems: scale cloud infrastructure, implement IaC, observability, SLOs/SLIs, canary rollouts and feature flags, secure customer data, enable event-driven/data-warehouse work, optimize SQL/DSL performance, and own projects end-to-end while participating in on-call rotations.

Provide deep, technical SaaS support for customers across SMB to enterprise: troubleshoot integrations and configurations, reproduce ambiguous behavior, communicate clearly to varied audiences, manage tickets end-to-end, collaborate on projects to improve workflows, and work a scheduled weekend day each week.

Design and implement user-facing features end-to-end by combining visual design and frontend engineering. Improve and expand the design system, consult on bespoke product designs, ship quickly, iterate from user feedback, and collaborate closely with Product Engineers across a large-scale product.

Hunt and close new enterprise (1,000+ employee) logos across DACH/EMEA. Manage full sales cycle from pipeline generation to closed-won, self-sourcing >50% of pipeline, deliver micro-demos, coordinate with SEs, build business cases, win competitive rip-and-replace deals, and travel ~25% for customer engagements and events.

Lead and grow a European engineering team, coaching engineers to own end-to-end product work, provide technical mentorship, influence product and technical specs, ship code when needed, and build automation and processes that increase team leverage and autonomy.

Senior full‑stack product engineer owning large product areas end-to-end: research, specs, wireframes, implementation, and shipping reliable features. Collaborate with product, design, and infra; balance speed and quality; solve ambiguous customer problems and build scalable abstractions.

Own full sales cycle for Mid-Market (100-1k employees) new logo acquisition across EMEA. Source >50% of pipeline, run demos, win $50k+ ACV deals, build consensus among stakeholders, manage an active pipeline in CRM, and travel ~25% for customer engagements and events. Fluent French and English required.

Own the full sales cycle to acquire new mid-market (100–1,000 employees) customers across UKI/EMEA. Source pipeline (>50% self-sourced), qualify, demo, negotiate, and close $50k+ ACV platform deals. Manage multiple concurrent opportunities, engage stakeholders to build consensus, and travel (~25%) for customer meetings and events.