Teams at Airbnb

Lead and manage a 10-15 person customer service team delivering high-quality English/French support. Drive performance through coaching, staffing, reporting, crisis management, and process improvements. Own people operations, hiring, development, and strategic initiatives while collaborating with cross-functional partners to meet service targets and operational goals.

The Specialist, Premium Support provides customer service in French and English, managing complex cases, enhancing user experiences, and collaborating with stakeholders to ensure high-quality support.