Teams at Airbnb

Manage full-cycle recruiting for sales, business development, partnerships, and corporate functions across international markets. Build diverse candidate pipelines, advise hiring managers, develop hiring strategies, conduct sourcing through offer stages, and deliver high-touch candidate experiences. Track recruiting data, manage multiple high-volume requisitions, influence senior stakeholders, and identify exceptional commercial and corporate talent in a fast-paced environment.

Leads Airbnb’s global Volume Tier quality strategy across multilingual Community Support operations. Owns unified QA frameworks, evaluation execution, calibration, root-cause analysis, KPI reporting, coaching effectiveness, and AI-assisted quality tooling. Manages globally distributed quality teams and partners with Service Delivery, Training, Process Improvement, Platform, and external vendors. The role drives quality transformation, stakeholder alignment, operational consistency, and measurable improvements in customer satisfaction and support performance.

The Specialist, Premium Support provides customer service in French and English, managing complex cases, enhancing user experiences, and collaborating with stakeholders to ensure high-quality support.